Safety

• The number one business driver
• Licence to operate
• Zero accident target
• Ownership and accountability

Service Delivery

• Highly motivated teams achieving our clients regulatory and business targets
• Exceed client expectations
• Value our supply chain

Customer

• Deliver a first-class customer experience
• Manage the expectations of our clients’ customers
• Respond to customer enquiries in a timely and professional manner

Innovation

• Seek new ways through which we can innovate to benefit our clients
• Embed a culture of innovation across our business
• Encourage our people to suggest innovative ideas for our business

Effective Controls

• Achieving necessary productivity levels
• Maximise team values
• Get paid for what we do
• Tight cost control

Service Provider Culture 

• Team approach working together with our clients
• Meet and exceed clients service targets
• Responsive and flexible
• A "Beyond Business As Usual! approach

Teams and Staff committed to the Business

• Develop best practice
• Effective internal and external communication
• Avoid blame culture and foster a "can do" attitude
• Individuals appropriately rewarded
• Give appropriate recognition

Training

• Specific training to ensure compliance and individual performance improvement
• A people business
• Develop our people's skills and capabilities

Quality

• Continuous improvement
• Ethically and socially responsible - do the right thing
• Right first time
• Zero remedial works
• Committed to carbon reduction