Our Values

Our Values


  • The number one business driver
  • Licence to operate
  • Zero accident target
  • Ownership and accountability

Service Delivery

  • Highly motivated teams achieving our clients regulatory and business targets
  • Exceed client expectations
  • Value our supply chain


  • Deliver a first-class customer experience
  • Manage the expectations of our clients’ customers
  • Respond to customer enquiries in a timely and professional manner


  • Seek new ways through which we can innovate to benefit our clients
  • Embed a culture of innovation across our business
  • Encourage our people to suggest innovative ideas for our business

Effective Controls

  • Achieving necessary productivity levels
  • Maximise team values
  • Get paid for what we do
  • Tight cost control

Service Provider Culture 

  • Team approach working together with our clients
  • Meet and exceed clients service targets
  • Responsive and flexible
  • A "Beyond Business As Usual! approach

Teams and Staff committed to the Business

  • Develop best practice
  • Effective internal and external communication
  • Avoid blame culture and foster a "can do" attitude
  • Individuals appropriately rewarded
  • Give appropriate recognition


  • Specific training to ensure compliance and individual performance improvement
  • A people business
  • Develop our people's skills and capabilities


  • Continuous improvement
  • Ethically and socially responsible - do the right thing
  • Right first time
  • Zero remedial works
  • Committed to carbon reduction

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