The International Organization for Standardization (ISO) in Quality Management System (QMS)
Maxlond Ltd has ISO9001:2015 QMS
Our 9 main reasons for implementing standards, with the resulting benefits.
1. It increases chances of winning public sector tenders
Central and local government have stipulated quality management systems in their tenders. ISO 9001 is an internationally recognised standard, with certification ensuring organisations meet a high level of quality. By asking for ISO 9001 from contractors, the public sector can prove it is spending tax payers money wisely, whilst not having to waste time checking an organisation’s credentials.
2. It increases chances of winning private sector contracts
Its not only the public sector that deems ISO 9001 important. As major organisations realised the benefits of ISO 9001, they started to demand it of their suppliers too. By making ISO 9001 a requirement throughout the supply chain, it ensures quality is at a consistent high level, reducing risk.
3. It can lower insurance premiums
Ensuring we meet legislation of course lowers our risk. our insurance premiums are therefore reduced when we have ISO 9001.
4. It improves customer satisfaction
An integral aspect of ISO 9001 is customer satisfaction. It focuses on the customer instead of purely business goals by gaining feedback being and then analysing it. The standard will help improve quality of service, adopting a ‘right first time’ attitude.
The message ISO 9001 certification sends out to customers is an important one too. An independent verification of your quality management system demonstrates your commitment to quality, customer service and continuous improvement.
5. Improved operational efficiency
.ISO 9001 encourages well defined and documented procedures in order to improve the consistency of our company’s output, replacing any current practices that are obsolete or inefficient. By having procedures in place for when problems occur, correct action is then taken. Over time, this efficiency of process leads to fewer mistakes, and those that do occur, are caught earlier.
6. It reduces re-work
Greater efficiency means fewer errors, which means less re-work, product scrap and rejections. we had processes in place for many business functions, but ISO 9001 helps improve or eradicate obsolete processes that are counter-productive. The standard introduces better process control and flow, improves documentation of processes, and creates awareness of quality amongst employees.
7. It increases profit margins
ISO 9001 isn’t just financially beneficial through winning contracts. With improved management processes, the greater efficiency gained from implementing ISO 9001 can lead to an improvement to the bottom line. With improved processes leading to less overall work, this ultimately results in a cost saving when delivering the product/service.
Cost savings can also be had due to less mistakes being made. Errors that do happen can be caught earlier, taking less time and money to fix.
8. It can increase employee motivation and participation
It is fair to say, that with proper processes in place, staff will feel more at ease with their job roles, leading to greater job satisfaction and motivation, especially when they are made aware of how quality and overall success depends on them.
Of course, achieving certification to an internationally recognised quality management standard is something to be proud of, so becoming certified should be celebrated! Including your staff throughout the process is key to getting both buy-in and motivation.
9. It promotes continual improvement
A fundamental part of all ISO management standards is continual improvement, challenging us to strive to make improvements year on year. By doing so, the benefits mentioned above are further felt.